Consumer Affairs - Public Utilities Commission

Do you want to file a complaint?

UTILITY LINKS

Want to know more about out regulated utilitites? Please go to Belize Water Services Ltd., Belize Electricity Ltd. or Belize Telecommunications Ltd.

FEEDBACK

The PUC welcomes your evaluation of the service we provide. Please complete our Evaluation Form.

TARIFFS

To view or download the latest tariffs and utility rates go to the Publications page and select TARIFFS for Document Type search field. Leave other search fields blank.

COMPLAINTS

If you are complaining about a utility, we require that you first seek to resolve the complaint by contacting the utility before registering your complaint with the Consumer Affairs Director. We also stongly suggest you look at the information provided in our Frequently Asked Questions (FAQ) page.

If you are unable to resolve your dispute with the utlity, you may file your complaint with the Consumer Affairs Director of this Commission using Mail, Fax, or E-mail as described below.

MAILING YOUR COMPLAINT:
Please specify the following in a written complaint.

Name
Service Address
Mailing Address
Phone Number
Name of Utility you are complaining about
The name of Utility representative you contacted
Your Utility account number
Brief description of your complaint

Please limit your complaint to two pages or less.

WHERE TO MAIL YOUR COMPLAINT?

Mail your complaint to:

Consumer Affairs Director
Public Utilities Commission
No. 41 Gabourel Lane
P.O. Box 300
Belize City
Belize

FAXING YOUR COMPLAINT

To fax your complaint please use fax number: (501) 227-1149

FILING YOUR COMPLAINT USING OUR ON-LINE FORM

Please fill in the on-line complaint form and click SEND when finished.