Q. Where do I file a complaint?

A. If you are complaining about a utility, we require that you try to resolve the complaint by contacting the utility directly before registering your complaint with us. If you are unable to resolve your dispute with the utility, then you may file your complaint with us using Mail, FAX, Phone, E-mail or fill out our on-line complaint form. You can also download our complaint form from the Legal Documents section of our site and use off line.

Q. What must I specify in a written complaint?

A. Specify
Your name
Service Address
Mailing address and phone number
Name and utility you are complaining about
Name of representative of utility you contacted
Your utility account number (if applicable)
A brief description of your complaint

Q. How can I dispute the charges on my utility bill?

A. If you believe your bill is incorrect, contact the utility's customer service department immediately at the telephone number printed on the bill. If you are not satisfied with the company's response you may file a complaint with the PUC.

Q. Do I have to pay for water that was lost due to a leak in my plumbing?

A. If you have a water leak it is important to have it repaired as quickly as possible to avoid excessive loss of water. The utility is not required to absorb the cost of water lost due to leakage in customer plumbing and service lines.